Shipping policy

Shipping Policy

Thank you for shopping with NÖO. We’re committed to getting your order to you as smoothly as possible.

Order Processing

Orders are processed before shipment. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Rates

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Delivery Times

Delivery times shown at checkout are estimates and may vary depending on your location, shipping carrier, weather, holidays, or other circumstances outside of our control. NÖO cannot guarantee carrier delivery dates.

Incorrect Shipping Information

Please make sure your shipping information is accurate before placing your order. If you notice an error after ordering, contact us as soon as possible at hello@wearnoo.com. We cannot guarantee that shipping information can be changed after an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at hello@wearnoo.com with your order number and relevant details, and we’ll help you determine the appropriate next steps.

International Shipping

International shipping availability, rates, and estimated delivery times will be displayed at checkout where available. Customers may be responsible for customs duties, taxes, or import fees imposed by their destination country.